FAQ & Help

RigData’s Answers to Most Common Questions

In this section we have provided answers to our most frequently asked questions. If you do not see the answer to your question here, please do not hesitate to contact us.

How many back issues are kept in my back issue library?

As a subscriber you have a back issue archive. It will continually rotate to show the most recent six issues.

What are some of the ways that I can use the reports?

There are an infinite number of uses for our products. From rig location and status to sales to analysis, we provide the detailed information that you need to make real-world business decisions. If you don't find the information you need in our standard reports, we can always create custom reports, datasets and even conduct extensive analysis on your behalf. Contact us today to create a custom report that meets your specific needs!

What geographic areas does RigData cover?

 

RigData reports cover the permit, drilling and well activity in all the oil producing states in the United States, the Gulf of Mexico and Canada. 

 

What type of data elements can RigData provide?

 

RigData offers more than 450 data elements that captures the life of a well from its permit, drilling, completion and its production up through retirement.  We have historical data that In many cases exceeds 10 years and with most production to inception.

 

How is the activity information collected?

 

Permit, location, production and completion information is collected by the respective agencies that govern the oil and gas permitting and drilling activities for each state or region. This information is entered by RigData into a proprietary database and then manually reviewed before publishing. Drilling activity is surveyed each week from direct calls to the drilling contractors that are doing the drilling. This information is added to our database and kept current each week.

How do I order one of the standard reports or a custom report?

 

Contact us today or order online by selecting the product category that interests you most. The navigation bar at the top of the homepage is the best place to start.

 

How are the reports delivered?

RigData sends an email to you every time a new report or newsletter to which you subscribe is published with a link to the products to which you have subscribed. Clicking on the link will open that particular item.  Also, within the email you receive you can manage your account and access back issues by clicking on “View My Report Library” link on the left side of that email screen.

When will I get my reports?

 

Each of our report products has its own production and publishing schedule. Daily, weekly, monthly, etc. You will receive an email alerting you to any new report or newsletter when it is published.

Some basic guidelines: 

  • Our Gulf of Mexico Activity Report is published each Monday.
  • Report regions that cover the Mid-Continent, Rocky Mountains and the West Coast are published on Tuesday.
  • All other regions, as well as reports that cover all areas, are published on Friday.
  • Holiday exceptions:

    If there is a holiday that is observed on a Monday, the Monday reports will be published on Tuesday and the Tuesday report on Wednesday. If there is a holiday falling at the end of the week, then the reports will be published the last business workday of the week.

  • Reports published monthly are sent out the last Friday of each month. 

 

Can I send my report to someone else?

 

All of the RigData reports, datasets and maps are under copyright protection. This means that you cannot re-publish, post to an internal web, portal, or forward the reports to other people, including others within your company, without our prior permission which will be documented and acceptable only in the form of a negotiated and written Agreement with RigData. For more details on this topic, please review our Copyright Policies.  Should you have a need for multiple copies, we do offer discounted extra copy pricing as well as corporate level site licenses. Contact us today for more information.

 

How often am I billed? 

 

Our billing process is fairly straight forward.  We offer monthly and annual billing for your subscription, regardless of whether you receive a daily, weekly or monthly product.  Upon request, accommodations can be made should you want to be invoiced less frequently (example: quarterly or semiannually). We also provide email receipts for your benefit.

 

How do I open the files that I receive by email?

 

For customers that receive reports in PDF format:

You will need to have Adobe Acrobat Reader 4.0 or newer to view the PDF files.

For customers that receive reports in DBF format:

The DBF file is a data set and can be opened with Excel or other database programs.

 

To open in Excel, follow these procedures:

 

1. Save the attachment from your email

2. Open Excel

3. Select ‘File’ from the menu bar

4. Select ‘Open’ from the dropdown menu

5. Change ‘Files of Type’ to ‘dBase Files (*.dbf)’

6. Navigate to the directory where the attachment was saved

7. Click ‘Open’

 

For customers that receive reports in TXT format:

The text file is pipe-delimited and can be opened with Excel or other database programs.

 

To open in Excel, follow these procedures:

 

1. Save the attachment from your email to a designated location

2. Open Excel

3. Select ‘File’ from the menu bar

4. Select ‘Open’ from the dropdown menu

5. Change ‘Files of Type’ to ‘Text Files (*.prn; *.txt; *.csv)’

6. Navigate to the designated location where the attachment was saved

7. Click ‘Open’. This will open the Text Import Wizard window

8. Select ‘Delimited’ and click ‘Next’

9. Uncheck the checkbox for ‘Tab’

10. Check the checkbox for ‘Other’

11. In the box to the right of ‘Other’, enter a pipe character. This character is typed by

      holding down ‘Shift and pressing the backslash key (\).

12. Click ‘Finish’

 

What do I do if I don’t get my report?

First, make sure that the RigData.com and Dynect-mailer.net domains are on your whitelist so they do not get blocked or sent to your Junk box.  Also, be sure to add CustomerService@RigData.com to your approved contact list.

 

If you need further support contact our customer service team and we’ll strive to resolve the issue and ensure prompt delivery of your report.

 

What do I need to do if I have a spam filter?

To ensure delivery, you should add CustomerService@rigdata.com to your contact list in your mail program.   In addition, feel free to contact our customer service team as they can provide further insight into customizing your spam filter to ensure delivery of your reports.

 

How do I make changes to my service?

 

Contact our customer service team as they can provide assistance with modifying your subscription details.

 

 

How can my company advertise in the Rigs & Drillers Sourcebook?

Our Rigs & Drillers Sourcebook is published in the second quarter of each year.  Contact us to reserve your ad space in the upcoming issue of Rigs & Drillers.

 

How do I get a free RigData calendar or a Rigs & Drillers Sourcebook?

These products are available on a limited basis at various times throughout the year. To check availability please send an email to CustomerService@rigdata.com.

 

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